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How do you quantify ‘reasonable’ ?

  • Angela May

One would assume it is reasonable to expect to have access to a suitable toilet Clos-o-Mat Changing Benchin a building or venue open to the public. But if you need a hoist and/or changing bench bigger than a baby-change unit, then your expectation is, in the eyes of many ‘providers’, unreasonable!

The Equality Act requires service providers to make reasonable adjustments, including to the built environment, if a disabled person would otherwise be at a substantial disadvantage. The issue comes with how do you quantify what is reasonable, and what is a substantial disadvantage 

To campaigners for assisted accessible toilets- Changing Places or their similar Space to Change facilities, it is reasonable to expect to be able to access an adult-sized bench and a hoist in a toilet in a tourist attraction, cinema complex, shopping centre…Non provision, and therefore their inability to undertake personal care away from home puts them at a substantial disadvantage, they say 

Maybe our legislators need to be stop using such vague terminology that is open to interpretation: ban reasonable, desirable, substantial from the law books. Buildings to which the public have access MUST accommodate personal care needs.


Closomat Limited, Building 1, Brooklands Place, Brooklands Road, Sale Cheshire, M33 3SD