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Are you aware of the correct operation? Is there power to the Closomat? i.e. check switch on side of unit and switch on wall if appropriate. Check fuse or circuit breaker if possible.
Are you switching Closomat on electrically and using it straight away? (3 - 5 minutes must be allowed for water to heat to operating temperature).
Has water been turned off? - check isolating valve adjacent to unit. Is water running in pan too fast to allow cistern to fill and therefore unable to flush?
Is the douche being allowed to run until the water is cold? - warm air operates whilst water is heating ready for next operation and will not therefore operate if water in cistern is still warm.
Is the drain blocked? If the drain is blocked, a plumber should be called to attend as we do not do this work. We only deal with the mechanical and electrical parts of Closomat.
If the Closomat is leaking from soil connection then installer should be called in to investigate the cause. Are you seated correctly over the douche spray to prevent water spraying between seat and pan?
Has cold water supply to unit been turned down at stop tap or isolating valve?
Engineer should attend.

If after reading the above you need the assistance of one of our highly trained Service Engineers please call us on
Freephone: 0800 374 076 or This email address is being protected from spambots. You need JavaScript enabled to view it.  Please have your serial number to hand.